Tag Archive for: Customer Experience

Episode 28 | Chris Pronger | From Hostile to Hospitable: A Hockey Hall of Famer’s Journey into Luxury Travel
Podcast
Who could have imagined that a fierce hockey player, who butts heads with opponents would eventually transition into the tranquil world of luxury travel? This is exactly what Hockey Hall of Famer and two-time Olympic Gold Medalist…

Episode 11 | Lee Bird | The Brand Man
Podcast Can a retail company in 40 states close more than 200 mega-stores during the height of the COVID-19 pandemic, then watch their stock skyrocket to a record high that same quarter? Yes, the Brand Man can. Can a chairman/CEO of a…

Episode 8 | Sarah McKenna | Red Sox Romantic
Podcast Being the senior vice president of fan services and entertainment at the renowned Boston Red Sox has its perks. But the owner of that title, Sarah McKenna, explains how none of it matters if you lose sight of what your role means.…