Service Game Changer System™
The fundamental reason every organization should deliver outstanding customer service is to produce repeat customers.
All customer service representatives should possess a “second sale” mentality, helping them understand that their actions drive further revenues and more referrals. Ultimately, this can only happen through industry-leading, skills-based customer service training.
Our unprecedented Service Game Changer System™ enables customer service professionals to interact more confidently with any type of customer in any kind of situation, turning Complaints into Compliments™.
DESCRIPTION
The foundational principles necessary for anyone interacting in a high stakes or high intensity environment that lead to mutual satisfaction and positive actions.
WHY IMPORTANT
Principles are timeless truths. Customer service reps know to be “nice,” but they also need to know that their words and actions reflect the organization. The “why” and “how” of customer interaction—in all scenarios—is crucial for those representing your brand.
RESULTS DELIVERED
Customer service professionals, including client success reps and account managers, will acquire a knowledge and strong aptitude of how to modify their approach depending on the customer type, personality, and situation.
DESCRIPTION
The vital skills required to deliver a world-class customer experience and ensure a “second sale”.
WHY IMPORTANT
Techniques without principles are just tricks. Principles without application are just theories. For nearly three decades these principle-based skills have proven to be the most effective and most applicable approach to produce service success in any industry.
RESULTS DELIVERED
After just 20 minutes you will begin seeing better and more confident performance from your front-line service team. Game Face methods enable the immediate application and integration of the customer service training into every customer interaction Day 1. Servicing of $50+ billion in sales under the Game Face system.
HOW TO ACCESS THIS TRAINING:
On Demand for Companies
On Demand for Individuals
In Person
Live Online
CONTACT US
