World-Class Service Team

Embed a revenue-enhancing service mentality in the DNA of your organization through Game Face customer care service training.


A positive, customer-obsessed group of service professionals that…

  • Understands how to adapt to each customer situation.
  • Can confidently de-escalate frustration and transform a difficult situation into resolution, customer retention, and referrals.
  • Naturally supports the sales process and identifies opportunities for up-selling and cross-selling as part of effectively responding to customer questions and requests.

World-Class Game Face Tools

Sales & Service University™

Built for modern service teams, a subscription to the Sales & Service University™ provides flexible access to the full suite of Game Face customer care service training. The subscription is a cost-effective way to quickly deploy a full turn-key service training program for your organization that can be tailored for each individual or team. Access via Sales and Service University™ or have Game Face set up your own customized version of the full University, featuring your logo & branding and specific subjects/ modules suitable to your market and needed for your team.

Service Coaching

Whether your team consists of customer service reps, customer service specialists, customer success reps, customer success specialists, account development reps, account development specialists, onboarding specialists, product support reps, technical support reps, customer service managers, customer success managers, renewals managers, account development managers, customer engagement managers, customer operations coordinators, and the managers who lead the effort, Game Face delivers expert service coaching in a group setting, 1:1, on-site in person, or live online. Ours is a consultative approach that addresses immediate challenges and delivers instant results. At Game Face we serve sales and service leaders by supplementing their work, never replacing it.

Custom Training Topics

Game Face works closely with service leadership to understand departmental priorities and objectives. Game Face then translates those priorities and objectives into a customized training program (Game Face Game Plan™) leveraging the Sales Game Changer System™, the LEAAD Rule for Service™, as well as custom training topics as needed. When custom training topics are identified, Game Face can rapidly script, produce, and deploy the training via all the channels needed by the client (on-demand, virtual, on-site).

“Working with Rob and his team has been an eye-opening and game changing experience. Rob’s ability to take his incredible wealth of knowledge and apply it to your team is second to none. I find myself constantly going back over my notes to better, not only myself, but how I teach my team. Within 48 hours of wrapping up our sessions, one of my reps was able to apply the principles learned and saved a major account.”

Sean Walsh
Senior Director Client Services, Boston Red Sox


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