“First Day” Service Training
For those just hired or who missed live training sessions, this course provides an invaluable walk-through for customer service interactions that must be made today. It acts as a provisional training until the learner is able to engage with Sales Courses #1, #2, and #3.
Course Duration: 1 hour 45 mins
Recommended Schedule:
- Ideal first-day-on-the-job activity as part of onboarding
SUMMARY
Course consists of condensed content from Course #1 – What is Service?, Course #2 – Universal Service Principles & Skills to Exceed Customer Expectations, and Course #3 – Turning Complaints into Compliments.
WHY IMPORTANT
Often new employees are hired during periods where leadership has very little capacity to train new employees. This course is an important, readily-accessible resource to provide critical new employee training without using up valuable leadership time and attention.
RESULTS DELIVERED
A new service employee who can effectively handle a customer call and productively contribute to the team Day #1.
“Working with Rob and his team has been an eye-opening and game changing experience. Rob’s ability to take his incredible wealth of knowledge and apply it to your team is second to none. I find myself constantly going back over my notes to better, not only myself, but how I teach my team. Within 48 hours of wrapping up our sessions, one of my reps was able to apply the principles learned and saved a major account.”
Sean Walsh
Senior Director Client Services, Boston Red Sox
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