Key Sales & Service Topics

Key sales & service topics to accelerate sales force learning and address specific rep or team needs. Rapidly respond to changing market conditions, business dynamics, and leadership priorities through custom modules specific to your organization.

Leverage the existing collection of Key Sales & Service Topics™, or engage Game Face to create custom topics specific to your team and leadership priorities.

For customized Full Access subscribers, and and all your live Game Face training sessions will be recorded and added to your Key Sales & Service Topics™ section at no additional charge.

Access Key Sales & Service Topics Through Your Full Access Subscription


1. How to Surpass Your Sales Quota

You and your manager want you to hit numbers well beyond the goal. This module uncovers practical and immediately actionable steps to aid you in blowing past expectations.

2. Becoming the Most Professional Virtual Seller

Another scheduled Zoom call? Yawn! Explore our innovative yet intuitive techniques to turn commonplace virtual calls into fresh and compelling prospect/customer interactions.

3. How to Build Genuine Rapport with Prospects

To sell doesn’t mean to charm. Leave that to stereotypical salespeople. This module explains how to achieve genuine engagement that produces authentic and long-term seller/buyer relationships.

4. How to Use Social Media More Authentically to Engage Prospects

People can say anything on social media. Find out how to genuinely capture others’ attention, foster interest, and stand out on today’s social platforms.

5. Emails that Get Others to Respond

While your competitors struggle to get their emails read—let alone answered—use our tried and tested ideas to grab the attention of prospects/customers to begin real dialogue.

6. Turning Cold Calls into Warm Calls in 30 Seconds

If first impressions are last impressions, the first half-minute can be the difference between a six-figure sale and a hang-up. Our renowned Castle Approach™ takes prospects from cynical to curious instantly.

7. How to Naturally Upsell and Cross-Sell Current Customers

Raise your value to your employer and your worth to a customer by becoming an expert in upsell and cross-sell opportunities.

8. How to Communicate What Sets Our Product/Service Apart

Differentiation is what drives customers to your company and why they return again and again. Learn how to message your uniqueness clearly and consistently.

9. Follow-Up Calls that Help Instead of Harass

Enough with the lazy “Just calling to follow-up…” intros! Here are the definitive ways to make follow-up calls useful, valuable, and interesting to you and your client—while progressing towards the sale.

10. Ways to NOT Get Your Calls Returned

Stop leaving voicemail messages that bore, irritate, or waste their time. You don’t have to be obnoxious, but you can be intriguing. This module shows you how.

11. Working with Gatekeepers to Get in Front of Their Decision-Maker

Friend or foe? That’s your question about every gatekeeper as they wonder the same about you! Proven ways to get them behind you so you can get in front of their boss.

12. Leveraging Customer Testimonials and Reviews

Few customers care what you think of your product. They want to know what others say about it. Learn simple ways to maximize the best endorsements of your biggest fans.

13. How to Fix the “Not Now” Objection

They have interest in buying, just not now. No problem. This module teaches how to nurture their interest until the day it matures into a grown-up yes.

14. How to Fix the “Your Price is Too High” Objection

Learn how to address the most impulsive objection with some of the most thoughtful and strategic responses.

15. How to Fix the “Your Product/Service Isn’t Right for Us” Objection

You clearly see the fit, but it’s still hazy to them. Learn how to make a compelling case void of argument or criticism.

16. Salvaging a Sale Through Skillful Down-Selling

You could hold your ground and lose the sale, or pivot and retain a portion of it for bigger returns down the road. Techniques to maintain your integrity while retaining the relationship.

17. Helping Your Prospect Obtain Internal Decision-Maker Approval

Your prospect loves your solution, but their higher-up won’t budge. Effective steps to ensure forward progress and the addition of more allies.

18. Signs That You’ve Built Enough Trust to Advance the Sale

The differences between disbelief, cynicism, and trust – and how to persuasively sell in any case.

19. How to Communicate a Price Increase With Confidence

Price changes are as common as product improvements. Here’s how to message the updates using reason to elicit client understanding and acceptance.

X1. Targeting New Markets to Expand Your Business

While stationary salespeople get rolled over, top salespeople venture into new territories to strengthen their business. Smart and savvy ways to explore new markets without fear.

X2. Being Proactive in Obtaining More Business From Passive Clients

Your client seems content, but you want them to be thrilled. This module shows seasoned salespeople ways to approach sleeping clients with honey instead of a stick so they’ll come back for more.

X3. How to Retain a Vulnerable Account Before They Walk

Well-trained executives should never be caught off guard when hearing that a client is fading. We show how expert sales & service people keep their finger on the pulse and know how to resuscitate a dying client.

X4. How to Win Back Lost Customers

When customers’ needs and objectives change, sometimes they select new providers. But this Expert Level module shows how to win them back so they wonder why they ever left.

#__. Your Custom Sales Topic

Decide on any number of custom topics, and for a nominal fee Game Face will script, design, produce, and publish custom topic module(s) in your client-branded University.

“I have valued and benefitted from a relationship with Rob for over two decades. He and the Game Face team and their approach to sales have been the foundation for how the Jags teach, train and measure our staff.”

-Chris Gargani
Vice President of Sales and Service, Jacksonville Jaguars


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