WORLD-CLASS SERVICE TEAM
A positive, customer-first group of Game Face-trained service professionals that…
- Understand how to skillfully adapt to each customer situation.
- Confidently de-escalate frustrations.
- Transform difficult situations into resolution, customer retention, and referrals.
- Naturally and enthusiastically support the sales team and sale process.
- Identify opportunities for up-selling and cross-selling as part of effectively responding to customer questions and requests.
Game Face Tools
Sales & Service University™
Built for modern service teams, a subscription to the Sales & Service University™ provides flexible access to the full suite of Game Face corporate service training and support tools.
Subscriptions are an efficient and cost-effective way to quickly deploy a full, turn-key service training program for your organization.
The University can be customized for each individual or team. Access Sales and Service University™ here, or allow Game Face to set up your own customized version of the entire University, showcasing your brand and specific subjects and modules that respond to YOUR team’s needs.
Service Coaching & Supplementary Training
Whether your team consists of customer service reps, customer service specialists, customer success reps, customer success specialists, account development reps, account development specialists, onboarding specialists, product support reps, technical support reps, customer service managers, customer success managers, renewals managers, account development managers, customer engagement managers, and customer operations coordinators, Game Face frees up service leader time and accelerates service team performance through expert and complimentary service coaching.
Whether in a group setting, 1:1, on-site in person, or live online utilizing an energetic and consultative approach, Game Face addresses immediate challenges while delivering instant results.
In short, we are reliable partners that relieve the burdens of service leaders by supplementing their work, never replacing it.
Custom Training Topics
Game Face works closely with service leadership to understand the organization’s dynamic priorities and objectives.
We then build customized training programs (Game Face Game Plan™) leveraging the Service Game Changer System™, the LEAAD Rule for Service™, as well as custom training topics or modules related to sales, service, management, and leadership.
When needed, Game Face can rapidly script, produce, and deploy game-changing training via all the channels needed by the client (on-demand, virtual, on-site).
“Working with Rob and his team has been an eye-opening and game changing experience. Rob’s ability to take his incredible wealth of knowledge and apply it to your team is second to none. I find myself constantly going back over my notes to better, not only myself, but how I teach my team. Within 48 hours of wrapping up our sessions, one of my reps was able to apply the principles learned and saved a major account.”
Sean Walsh
Senior Director Client Services, Boston Red Sox
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